The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

FULFILLMENT OPTIMIZATION

Increase your profit on every order

Get more control over every step in your fulfillment logic

Take your business rules to the next level

Optimize sourcing and allocation

Ship orders from the best location such as the store with the lowest sell through, oldest stock, highest discounts, or store closest to the customer.

Manager buffer stock levels

Set buffer stock (or safety stock) levels by product, category, or location, so you don’t oversell and have to cancel orders.

Manage split shipments

Set a maximum number of splits based on order value, customer loyalty status, etc.

Automate order consolidation

Trigger stock transfers if an order needs to be consolidated at a distribution center or store.

Offer sustainable delivery options

Use existing replenishment routes for stock transfers to reduce your carbon footprint and satisfy consumer demand for ‘green’ delivery.

Allocate against inbound inventory

Promise against future stock availability if it will arrive in time to meet the customer’s desired delivery date.

Optimize store fulfillment

Whether it’s flagship stores, dark stores, or popup stores

Automate store capacity management

Configure rules to manage the number of orders a store can process, or have open at one time.

Allocate orders based on store performance

Use rules to manage which stores get which orders based on store grade, orders processed, on-time fulfillment rate, capacity, etc.

Automate exception management

Automatically reroute short picks and trigger an update to the customer, if necessary.

Optimize your pick and pack UX

Increase store staff efficiency with an In-Store Pick and Pack webapp you can configure to fit your business.

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Advanced Sourcing Strategies: Optimize your omnichannel fulfillment

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Get support for your project

Need to build a business case? Or drive multi-department funding?
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Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

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