The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


Cloud-native order management for commercetools

Fast, flexible order management for headless commerce

Manage inventory and orders across digital channels and stores

Order management icon

Track stock availability

Keep inventory in sync across all your systems and locations so you know what’s Available to Sell.

Optimize sourcing and allocation

Ship orders from the best location such as the store with the lowest sell through, oldest stock, highest discounts, or store closest to the customer.

Manage virtual inventory pools

Set up rules to segment your stock so you can control what you sell in each channel, market, or region.

Share data via APIs

Use our GraphQL and REST APIs to share data with other systems so you can enhance all your customer touchpoints.

Extend the platform

Extend the data model to support your use cases and extend the apps using our SDK.

Scale dynamically

Support 1 million+ SKUs, thousands of locations and 100mil+ inventory positions.

Fluent Order Management for commercetools

Get the Guide

Learn more about the commercetools integration use cases and approach.

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Features and Benefits

Headless Commerce

Increase flexibility and reduce risk.

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Fulfillment Optimization

Increase your profit on every order.

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Multi-Brand / Multi-National

Manage all your brands and global regions.

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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