The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


Fluent Order Management Integration for Salesforce

Seamless integration with Salesforce

Pre-built connectors let you roll out faster

Fluent Order Management Salesforce integration graphic

Track stock availability in near real-time

Keep inventory data in sync across all your systems and locations so you know what’s Available to Sell.

Display accurate inventory online

Show customers what’s in stock at their local store, and when they can get it.

Manage orders in Salesforce Service Cloud

Let customer service staff see detailed order status and edit orders directly in Salesforce Service Cloud so you can close calls faster.

Benefits of Fluent Order Management

Take your omnichannel operations to the next level

Manage buffer stock levels

Set buffer stock (or safety stock) levels so you don’t oversell and have to cancel orders.

Manage virtual inventory pools

Global inventory management. Set up rules to segment your stock so you can control what you sell in each channel, market, or region.

Accept pre-orders and backorders

Use custom inventory statuses to manage pre-orders and backorders.

Optimize sourcing and allocation

Ship orders from the best location such as the store with the lowest sell through, oldest stock, highest discounts, or store closest to the customer.

Automate store capacity management

Configure rules to manage the number of orders a store can process, or have open at one time.

Optimize your pick and pack UX

Increase store staff productivity with In-Store Pick and Pack.

Get the Guide

See how you can get global inventory solutions and more from Salesforce with Fluent Order Management.

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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