The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


The flexible web app you
can configure and extend
to fit your business

Give your staff a UX they’ll love

Manage pick, pack, ship, pickup and returns wherever you store stock

Fluent Store pack

Tailor to fit your pick and pack strategy

Pick by order, item, location, category, etc. to boost staff efficiency.

Show staff high priority orders

Highlight VIP orders and show staff order expiration time to provide a sense of urgency.

Manage Ship to Store orders

Receive items and manage order consolidation, whether from DCs or store-to-store transfers.

Manage order pickup

By customer or carrier, and mark multiple orders as picked up in a single tap.

Configure the UX by User Role

Show/hide content, data, cards, search functions or entire pages based on the user’s role and permissions.

Manage returns—effortlessly

Quickly create, view and manage orders delivered in any channel, such as ship-to-store or BOPIS/Click & Collect.

Extend using the SDK

Add steps to the pick and pack process and easily build new UI components or fulfillment logic.

Use anywhere you store stock

Get detailed order status from any fulfillment location, e.g., stores, dark stores, mini-DCs, or Drop Ship Vendors.

Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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