The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


The powerful platform that drives growth

  • Expand globally
  • Grow through acquisition
  • Scale with confidence


Fluent Big Inventory

Have an enterprise inventory availability hub. So you can stop losing online sales to out of stocks and canceled orders.

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Fluent Order Promising

Show customers availability, delivery and pickup options they can trust. So you can increase conversions from the PLP & search through to checkout.

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Fluent Order Orchestration

Manage the entire order lifecycle and automate manual processes. So you can reduce delivery costs & split shipments while you grow.

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Fluent Store

Manage pick, pack, ship, pickup and returns wherever you store stock. So you can increase store sales and staff efficiency.

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Expand globally—with confidence

Use Cases

Unified Commerce

Create a seamless CX across all your sales channels

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Fulfillment Optimization

Increase your profit on every order

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Single View of Inventory

See more, sell more—the heart of your omnichannel strategy

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Customer Service

Enhance all your customer touchpoints

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Manage all your brands and global regions

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Headless Commerce

Increase flexibility and reduce risk

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In-Store Pick and Pack

Increase store staff productivity

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Ship from Store

Reduce out of stocks and sell more at full price

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Click and Collect

Offer fast, convenient pickup… from anywhere

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Cloud-native platform designed for future growth

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Omnichannel Orchestration

Now you can orchestrate everything

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Order Management Experience (OMX)

The low-code platform for order management

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

7 critical features you should expect from a Modern Order Management System

Free Download

Using your ERP and commerce platform to manage online inventory used to work…. but it doesn’t anymore. Learn more about the 7 critical features you should expect from a modern OMS.

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Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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