"By using rapidly scalable and cloud native technology from Fluent Commerce, we were able to maintain customer loyalty and secure customer value during a challenging time. We now have a scalable system which will support our growth, and the flexibility to play the curve ball, wherever it may come from next."
Dan Finley, Group Multi Channel Director | JD Sports Fashion Plc.
Create a seamless CX across all your sales channels
"Thanks to the brilliant, combined efforts of our Head Office & Store Associates, as well as the Fluent Commerce Order Management System, the ALDO Group was able to fulfill Black Friday Week order volumes up to 7X in size versus the week prior, in equal or even half the fulfillment time across certain store networks. Amazing planning, execution & teamwork!"
Marc Chretien, VP Post-Purchase Operations & Business Analytics | ALDO Group
“With Fluent Commerce we found a partner that shares a high degree of strategic principles and practices of software engineering, with the goal to not only meet customer demand but exceed their expectations.”
Andreas Westerndorpf, CTO | Emma - The Sleep Company
“Fluent Commerce is the system that can adapt to our company’s needs—not us adapting to their technology.”
"Working with order management system provider Fluent Commerce, Freedom has been able to reduce order cancellation rates by 85%, and increase the stock availability of its online business by 10 times. Additionally, Freedom has opened its online store to a ‘dropship’ model, wherein 20,000 products that aren’t held in its stores can be sold and delivered by third parties. The success of this model, has led [my] team to begin work on bringing a similar dropship model to Freedom’s stores."
Joshua Rich, Ecommerce Operations Team Leader | Freedom Australia
Get support for your project
Need to build a business case? Or drive multi-department funding? Here are some key stakeholders to help you.
The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.
Reduce maintenance effort and cost
A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.
Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.
Increase brand trust
Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.
Boost your NPS
Reduce canceled orders and customer disappointment.
Increase your ROAS
Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.
Reduce out of stocks and canceled orders
Keep inventory in sync in near real time to reduce customer disappointment.
Roll out new offerings faster
Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.
Improve your customer experience
Show customers an accurate view of what’s in stock and how and when they can get it.
Improve your fill rate
Keep inventory in sync in near real time to increase your on-time in full delivery rate.
Reduce delivery costs
Optimize fulfillment logic to reduce transportation costs.
Use advanced sourcing logic to continually optimize fulfillment operations.
Reduce call volumes
Increased inventory accuracy means less canceled orders and associated support calls.
Resolve calls faster
Empower your team with detailed order status information so they can resolve support calls faster.
With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.
Drive store traffic
Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.
Pick and pack efficiently
Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.
Manage store capacity
Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.
Using your ERP and commerce platform to manage online inventory used to work…. but it doesn’t anymore. Learn more about the 7 critical features you should expect from a modern OMS.