The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

FLUENT ORDER MANAGEMENT

The Order Management System you can tailor to fit your omnichannel strategy

Modules

Product Availability

Get more control over the stock you have Available to Promise

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Order Management

Automate order management across all your systems and processes

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Global Inventory

Power your business with the ultimate enterprise inventory hub

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Store Fulfillment

Boost store performance and improve your staff experience

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Use Cases

Unified Commerce

Create a seamless CX across all your sales channels

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Fulfillment Optimization

Increase your profit on every order

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Single View of Inventory

See more, sell more—the heart of your omnichannel strategy

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Customer Service

Enhance all your customer touchpoints

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Multi-Brand/Multi-National

Manage all your brands and global regions

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Headless Commerce

Increase flexibility and reduce risk

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In-Store Pick and Pack

Increase store staff productivity

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Ship from Store

Reduce out of stocks and sell more at full price

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Click and Collect

Offer fast, convenient pickup… from anywhere

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Platform

Architecture

Cloud-native platform designed for future growth

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Omnichannel Orchestration

Now you can orchestrate everything

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Order Management Experience (OMX)

The low-code platform for order management

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

7 critical features you should expect from a Modern Order Management System

Free Download

Using your ERP and commerce platform to manage online inventory used to work…. but it doesn’t anymore. Learn more about the 7 critical features you should expect from a modern OMS.

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LET'S DO THIS

Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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