The Forrester Wave™: Order Management Systems, Q2 2023

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Reduce out of stocks and sell more at full price

Increase your sell through rate

Set up rules to help you boost sales and reduce markdowns

Reduce out of stocks online

Use store stock to fulfill online orders so you can reduce out of stocks without carrying more stock

Ship from the right store, every time

Configure rules to optimize your sourcing and allocation with Fulfillment Optimization

Optimize your pick strategy

Let staff pick orders by high value customer, item, location, or product category with In-Store Pick & Pack

Deliver Faster

Route orders to a store close to the customer so you can meet demand for fast delivery

Manage ‘Dark Stores’

Use stores and mini–Distribution Centers (DCs) to increase delivery capacity and revenue per store

Automate capacity and exception management

Configure rules to manage how many orders are sent to each store and to handle pick exceptions

eBook Cover: Ship from Store: 4 Ways CX Broke in 2020

4 Ways CX Broke in 2020

Take a look at four ways the ship from store customer experience (CX) was impacted with the roll out of ship from store, and what you can do to improve your CX in the future.

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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