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Our take on retail tech and omnichannel strategy

Stack of coins representing increasing profit margins

E-Commerce = Revenue. Distributed Order Management = Margins.

It’s no secret that the retail industry has been hit hard by the global pandemic. What began initially as a...

Car open for curbside delivery

Closed Store Restart Plan: 14 essential points to consider

Opening stores and other retail facilities after they’ve been closed for awhile isn’t as simple as just switching the light...

Seasonal inventory

7 Smart Inventory Strategies for the New Normal

Some things improve with age. Think cheddar cheese, balsamic vinegar, cast iron skillets, and of course, fine wine. But unfortunately,...

Welcome open retail sign

Retail’s Safe Return: 10 ways you can prepare today

As conversations start to shift from ‘lockdown’ to ‘reopening’ the big question is ‘What will the new normal look like?’...

Perfume and hand sanitizer

Global Brands Offer Aid in the Pandemic

At Fluent Commerce we talk a lot about the importance of agility—the ability to pivot and scale to meet consumer...

Sustainable last-mile delivery

Sustainable Last-Mile Delivery: Your gift to commuters

Customers are fickle. One of the big dilemmas facing today’s retailers is how to satisfy consumers’ shifting (but often contradictory)...

Man breakdancing is a representation of flexible order management

Coronavirus: Retailers, Don't panic. Flex.

Early predictions of the global impact of the Coronavirus on business centered around manufacturing in China and the delay in...

Inventory visibility is a challenge in stores

Top 5 Challenges of Real-Time Inventory Visibility

With the rise of digital marketplaces like Amazon, fulfillment has grown more complex. Where there used to be only two...

Wine glasses are better picked up in-store

Large Retailer Leverages Fluent OMS for Click and Collect

When a large department store was ready to replace their legacy inventory eCommerce database, they turned to Fluent Order Management...

DigitalCX drives delivery

4 ways delivery drives Digital CX

When retailers talk about ‘Digital CX’, typically they’re referring to a front-office function, like Marketing or eCommerce. Supply chain and...

Grandaughter receives birthday gift on time due to accurate product availability

5 Reasons Retailers Need a Single View of Product Availability

As if brands didn’t have enough to worry about with the retail apocalypse, there’s also the inevitability of the ‘Now...

Retail returns of online orders

Retail Returns: 6 Ways to Prevent a Poor Experience

Even the most loyal customer has cause to return a product from time to time. Whether it’s an issue of...