Fluent Order Management
La gestion des commandes agile

Croissance par acquisition
Groupe multi-marques : déploiement d’une nouvelle acquisition en 4 semaines chrono.

Expansion internationale
Marque de luxe mondiale : 41 pays lancés en 16 mois avec une orchestration logistique adaptée localement.
Amélioration de l'expérience client
Un leader de la distribution : 97 % de commandes prêtes en 30 minutes pour le Click & Collect (taux OTIF).
Réduction des coûts de service client
Une marque d’articles de sport a déployé un agent IA dédié au service client en 6 semaines.
Optimisation de l'emplacement des stocks
Pionnier du retail : un agent IA opérationnel en 4 semaines pour optimiser l’allocation et le réassort des stocks.
Réduction des coûts de livraison
DNVB / Pure player : plus de 50 % d’expéditions fractionnées en moins grâce à l’orchestration.
"Thanks to the brilliant, combined efforts of our Head Office & Store Associates, as well as the Fluent Commerce Order Management System, the ALDO Group was able to fulfill Black Friday Week order volumes up to 7X in size versus the week prior, in equal or even half the fulfillment time across certain store networks. Amazing planning, execution & teamwork!"
Marc Chretien, VP Post-Purchase Operations & Business Analytics | ALDO Group
“With Fluent Commerce we found a partner that shares a high degree of strategic principles and practices of software engineering, with the goal to not only meet customer demand but exceed their expectations.”
Andreas Westerndorpf, CTO | Emma - The Sleep Company
“Fluent Order Management is the system that can adapt to our company’s needs—not us adapting to their technology.”
Monica Provenza, Director, Omnichannel & Experience | Psycho Bunny
"Working with order management system provider Fluent Commerce, Freedom has been able to reduce order cancellation rates by 85%, and increase the stock availability of its online business by 10 times. Additionally, Freedom has opened its online store to a ‘dropship’ model, wherein 20,000 products that aren’t held in its stores can be sold and delivered by third parties. The success of this model, has led [my] team to begin work on bringing a similar dropship model to Freedom’s stores."
Joshua Rich, Ecommerce Operations Team Leader | Freedom Australia





