The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

REDUCE CANCELED ORDERS

Stop losing sales

Stop disappointing you customers

Increase conversions by showing the inventory you have at every step of the buyer journey

Increase conversions

Show customers availability, delivery and pickup options they can trust on the PLP, search, PDP, and at checkout to increase sales.

Reduce your safety stock

Utilize real-time inventory availability data so you can show all of the inventory you have without the fear of overselling.

Minimize out of stocks online

Stop underselling when you have a single view of inventory that enables you to show all of your inventory that is available to sell and never miss a sale again.

Reduce contact center calls

Cut down on calls to your contact center due to canceled orders to reduce the associated operational and people costs.

Increase customer satisfaction

Get more positive reviews and returning customers by reducing canceled orders and out of stocks online.

Reduce wasted pick labor

Stop routing orders to locations where an item is out of stock to increase operational efficiency.

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Exclusive Report for Retailers

Inventory management is one of the top challenges facing retailers today, our recent report found.

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

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Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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