The Forrester Wave™: Order Management Systems, Q2 2023

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IN-STORE PICK & PACK

Increase store staff productivity

Empower staff to pick and pack faster

Increase engagement and reduce change management

Optimize your pick and pack UX

Design your staff experience—add or skip steps—to achieve the perfect balance between speed and accuracy for your business.

Reduce travel time

Have staff pick orders by item, location, or product category to shorten travel time.

Prioritize VIP orders

Let staff pick and pack orders from your most loyal customers first so they’re ready for pickup faster.

Automate exception management

Trigger alerts and reroute orders if they’re not processed fast enough, or an item is short picked.

Track items in special in-store locations

Use custom attributes to help staff find items in special locations like display areas or mannequins.

Show staff high priority orders

Give staff a sense of urgency by flagging orders that are almost overdue.

eBook Cover - 7 Ways to Boost In-Store Pick and Pack Efficiency

7 Ways to Boost In-Store Pick and Pack Efficiency

Take a look at 7 ways you can streamline the pick and pack processes in your stores.

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

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