The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


Boost store performance and improve your staff experience

Increase revenue per store

Use store stock to fulfill online orders

Deliver Faster

Route orders to a store close to the customer so you can meet demand fast delivery with Fulfillment Optimization

Prioritize sourcing and allocation

Configure custom rules to help you increase sell through rates and full price sales with Ship from Store

Optimize your pick and pack UX

Increase store staff productivity with In-Store Pick and Pack

Manage ‘Dark Stores’

Use stores and mini Distribution Centers (DCs) to increase delivery capacity

Automate exception management

Automate alerts and reroute orders if an order expires or an item is out of stock.

Allocate orders based on store performance

Use rules to manage which stores get which orders based on store grade, least number of orders processed, on-time fulfillment rate, capacity, etc.

Automate Capacity Management

Limit the number and type of orders per store

Limit total orders per day

Set a maximum number of orders that each store can fulfill per day.

Limit number of open orders

Cap the number of open or ‘in process’ orders per store per day.

Factor capacity into availability

Exclude stock from stores that have reached fulfillment capacity in your Available to Promise calculations.

Ship from Store solution brief cover

Get the Guide

Reduce out of stocks, deliver faster and avoid markdowns with Fluent Order Management and Ship from Store.

Ship from Store

Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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