The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

FLUENT ORDER ORCHESTRATION

Manage the entire order lifecycle and automate manual processes

Reduce delivery costs & split shipments as you scale

With flexible flexible fulfillment logic workflows to fit your business

Key Features

Manage orders from sourcing, to fulfillment, customer service & returns

Sourcing & Allocation

Optimize order sourcing and allocation across your fulfillment network

Order Orchestration

Manage the order lifecycle, including exceptions and manual processes.

Customer Service

Edit orders, manage returns, exchanges and appeasements

Why Fluent Order Orchestration?

Reduce delivery costs

Set up sourcing logic so you deliver from the most profitable location every time.

Reduce split shipments

Create sourcing logic to optimize split shipments. Like not splitting shipments for low value orders.

Expand into new markets

Add new stores, warehouses, 3PLs, and more with ease.

Increase your fill rate

Increase the rate at which you deliver on time, in full, on the first attempt.

Increase operational efficiency

Avoid routing orders to a location that can’t fulfill it to reduce wasted labor.

Offer sustainable fulfillment

Allow your customers to choose a sustainable fulfillment option with the least carbon emissions.

Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

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