CUSTOMER SERVICE

Empower staff, reduce calls

Empower your customer service staff to keep customers happy

Offer pickup from anywhere

Let customers pickup online orders in stores, at lockers, or third party partners.

Modify orders

Edit or cancel orders, update a delivery address, or change the delivery method or pickup location.

Offer appeasements

Let staff offer discounts and refunds at the order or line-item level if things go wrong.

Manage returns and exchanges

Let customers Buy Online and Return In Store (BORIS), and manage exchanges.

Reduce customer service calls

Automate your customer interactions

Send real-time order status updates

Send customers detailed order updates so they don’t need to call.

Enable digital self service

Let customers update their order (including delivery address) as long as it hasn’t been picked and packed.

Manage pick exceptions

Automatically reroute or split an order that has been short picked, and notify the customer if necessary.

LET'S DO THIS

Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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