Empower your customer service staff to keep customers happy
Offer pickup from anywhere
Let customers pickup online orders in stores, at lockers, or third party partners.
Modify orders
Edit or cancel orders, update a delivery address, or change the delivery method or pickup location.
Offer appeasements
Let staff offer discounts and refunds at the order or line-item level if things go wrong.
Manage returns and exchanges
Let customers Buy Online and Return In Store (BORIS), and manage exchanges.
Reduce customer service calls
Automate your customer interactions
Send real-time order status updates
Send customers detailed order updates so they don’t need to call.
Enable digital self service
Let customers update their order (including delivery address) as long as it hasn’t been picked and packed.
Manage pick exceptions
Automatically reroute or split an order that has been short picked, and notify the customer if necessary.
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Accelerate Your Order Management
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