The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

DISTRIBUTORS

Order management and inventory availability for Distributors

Secure buyer trust

  • Empower your sales reps to sell more with accurate inventory
  • Show accurate delivery estimates
  • Reduce inventory carrying costs
  • Increase operational efficiency

Never lose a sale to a competitor

View accurate inventory availability

Get an accurate view of inventory across all systems and locations so you can respond to customers quickly to increase sales

Segment your inventory

Control what you make available to channels and customers

Provide accurate delivery estimates

Show customers accurate delivery windows to reduce the need and costs of expedited orders

Optimize order routing

Manage order routing complexity like order consolidation and cross-docking to reduce costs

Automate manual processes

Reduce manual labor required to process orders and manage exceptions to reduce costs

Extend the life of your legacy tech

Augment your existing tech stack without having to replace it

Trusted by these great brands

5 Challenges of B2B Ecommerce Cover

Distributors: 5 Challenges of B2B Ecommerce and how to solve them

Go deeper into how you can optimize order routing. Check out our B2B Ecommerce Challenges eBook to learn how B2B order management software can help.

Download Ebook

Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

See it in action

When you have better inventory visibility you can provide a better customer experience

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