Automate order management across all your systems and processes
Optimize order routing and reduce the cost to serve
Ship from the right location, every time.
Reduce delivery costs
Ship from the location closest to the customer, or the location with the lowest shipping costs
Optimize sourcing and allocation
Ship from locations with, for example, low sell through rates or high markdowns, to reduce discounting.
Fulfill from DCs, Stores, 3PLs and DSVs
Route orders to the most cost-effective location, including Distribution Centers (DCs), Stores, 3PLs, and Drop Ship Vendors (DSVs)
Turn stock locations ‘on’ or ‘off’
Quickly include or exclude stock locations from what’s Available to Promise online.
Update business rules faster
Make changes to fulfillment logic without the need for IT support.
Manage customer orders
View detailed order status, edit in-flight orders, and manage appeasements and returns
Process orders faster
Automatically re-route short picks and trigger an update to the customer, if necessary.
Trigger stock transfers when orders need to be consolidated at a DC or store.
Configure rules to manage how many times an order can be split.
Configure rules to manage the returns process, including quality checks, and reverse logistics.
Manage manual processes
Trigger alerts for manual steps in your order workflow, like fraud checks.
Manage orders across systems
Trigger events in other systems, like customer notifications or alerts.
Extend the data model
Use custom attributes to track all your key data
Use custom order attributes to track additional details like your eCommerce system’s reference number or whether the order includes value added services
Add custom location attributes that can be used in your fulfillment logic (e.g., ability to ship bulky/fragile items, curbside availability), or store reference numbers used in other systems
Get support for your project
Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.
The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.
effort and cost
A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.
Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.
Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.
Reduce canceled orders and customer disappointment.
Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.
Reduce out of stocks
and canceled orders
Keep inventory in sync in near real time to reduce customer disappointment.
Roll out new
Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.
Show customers an accurate view of what’s in stock and how and when they can get it.
Keep inventory in sync in near real time to increase your on-time in full delivery rate.
Optimize fulfillment logic to reduce transportation costs.
Use advanced sourcing logic to continually optimize fulfillment operations.
Increased inventory accuracy means less canceled orders and associated support calls.
Empower your team with detailed order status information so they can resolve support calls faster.
With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.
Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.
Pick and pack
Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.
Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.
LET'S DO THIS
Accelerate Your Order Management
Let us show you a better way to manage omnichannel orders
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