The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


Inventory and Order Management for Adobe Commerce

Cloud-native and ready to adapt

Prebuilt connector engineered to deliver speedy and seamless implementations

Fluent Order Management Connector for Adobe Commerce

Connect directly with Adobe Commerce

New and existing Adobe Commerce customers can rapidly adopt omnichannel capabilities across many industries and verticals

Track stock availability

Keep your inventory in sync across all your systems and locations so you know what’s Available to Sell

Reduce oversells and undersells

Fluent provides you all the tools to sell more of what you have and avoid promising what you don’t

Optimize sourcing and allocation

Ship orders from the best location such as the fulfillment node with the lowest sell through, oldest stock, highest discounts or the store closest to the customer

Accept pre-orders and backorders

Display real-time product availability to manage pre-orders and backorders

Low-code platform

Highly extensible and flexible low-code framework for order management that helps you rapidly adapt for your business

Fluent Order Management Connector for Adobe Commerce

Fluent Order Management Connector

Learn how to make the most of your Adobe Commerce investment with Fluent Order Management.

Learn more

Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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