The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


The low-code platform for order management

Tailor the Order Management Experience to fit your business

Configure quickly. Extend deeply. Adapt as needed.

Fluent Store pack

Configure without code

Use low-code tools to set up UIs and common Workflows using pre-made components—no IT required.

Extend with the SDK

Build the specific integrations and processes you need using powerful developer kits complete with tools and design patterns.

Update the UI with no effort

Simply make changes to the business logic in your Workflows and refresh the browser, the best-in-class design system auto-adapts.

Embrace complexity

Use configurable templates and reusable components to adapt to each business unit’s and geography’s needs.

Get going quickly

Rollout faster. Spend less time testing and training. Sell more of what you have and less of what you don’t.

Evolve as needs change

Nobody knows what the future holds, but with OMX you’re best positioned to adapt quickly to new constraints and opportunities.

Fluent OMX solution brief cover

Fluent Order Management Experience (Fluent OMX)

Learn more about Fluent OMX, the low-code platform for order management.

Download now

Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.


The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

Request Demo
This site is registered on as a development site. Switch to a production site key to remove this banner.