The Forrester Wave™: Order Management Systems, Q2 2023

See the Results


Offer fast, convenient pickup… from anywhere

Boost store visits and sales

Use Click & Collect or Buy Online Pickup In-Store (BOPIS) to increase store traffic

Online Shopping

Show what’s in stock at all local stores

Let customers see how quickly they pickup an item from any of their local stores.

Offer Ship to Store for delivery convenience

Let customers choose to pick up items that need to be shipped from a DC or DSV, so they can avoid home delivery if they want to.

Reduce lead times for in-store pickup

Use store inventory so customers can pick up their orders in hours or minutes, not days.

Manage curbside pickup

Configure rules to manage separate processes and storage locations for in-store and curbside pickup.

Offer touchless pickup

Scan barcodes for easy, touchless pickup.

Expand your pickup locations

Add other locations, like lockers and partner stores, to your network.

Optimize pick and pack

Enable faster picking with In-Store Pick & Pack.

Automate capacity management

Configure rules to manage how many orders are sent to each store per day.

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Get support for your project

Need to build a business case? Or drive multi-department funding?
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The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.


Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your

Reduce canceled orders and customer disappointment.

Increase your

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery

Optimize fulfillment logic to reduce transportation costs.


Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls

Empower your team with detailed order status information so they can resolve support calls faster.


With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.


Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

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