As if brands didn’t have enough to worry about with the retail apocalypse, there’s also the inevitability of the ‘Now...
Even the most loyal customer has cause to return a product from time to time. Whether it’s an issue of...
In the fast-moving world of retail technology, there’s always a new way of doing things that makes tasks better, more...
As anyone in retail can tell you, an omnichannel future—where customers shop across multiple touchpoints—has been foretold for the past...
Black Friday. What started as a one-off sales event imported from America, is now a five-week shopping event in the...
Anyone in retail who manages an ERP system or an Order Management System (OMS), is aware of the industry shift...
Today’s customers—conditioned by Amazon’s two-day Prime delivery—expect faster fulfillment. But unless you have a distribution center (DC) near your customers’...
Do you offer Buy Online Pickup in Store? Whether the following statistics make your heart race with excitement—or dread—probably depends...
For evidence that we live in the Age of the Customer, look no further than Amazon’s recent announcement that they...
Here’s your dilemma: You have friends coming for drinks on Friday. The cocktail recipe calls for a lemon squeezer. You...
With more retail closures being announced daily, one thing is clear. Only those retailers with a differentiated customer experience will survive....
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