The Forrester Wave™: Order Management Systems, Q2 2023
From monolith to microservices and beyond
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You’re a multi-brand organization. Maybe you’re even located across different geographies. Different brands mean varying customers and expectations. This can...
Which is more important, product quality or customer service? According to 80% of consumers, they’re equal. In fact, 70% of...
Consumers love the speed of same day delivery. But the price? Not so much. When looking at delivery options, shoppers...
Inventory mishaps can wreak havoc on customer loyalty. Hinder the long-term growth of your brand. The good news is that...
Companies without a dedicated inventory management platform are at a significant disadvantage. Without the clarity that inventory visibility software...
Over time, even the smallest mistakes in fulfillment can add up and cost you — a lot. Warehouse shipping mistakes...
Consumers are frustrated. While digital commerce has made shopping more convenient, the cracks are starting to show. As digital demand...
What is the lipstick effect? This is not about beauty insider knowledge, but about an economic phenomenon first coined by...
The holiday season in 2022 is shaping up to be different than years past, once again. While we saw a...
Online shopping will never be the same again. The 2020 pandemic forever changed the way that many companies do business....
An Order Management System (OMS) enables retailers to take customer orders and direct those orders to the designated fulfillment center,...
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