The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

FLUENT ORDER MANAGEMENT

A better customer experience means more sales

Build brand loyalty and repeat purchases

  • Accept backorders to prevent lost sales
  • Rollout convenient fulfillment offerings faster
  • Automate order status updates to improve your CX and reduce call center costs
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Improve your CX with one platform

Get accurate inventory visibility

Track inventory across all your systems and locations in near real-time so you can prevent overselling and underselling.

Manage pre-orders and backorders

Allow your customers to pre-order and backorder with the ability to track future stock arrival and configurable workflows.

Improve the customer service experience

Empower your customer service staff to do more—such as modify orders and offer appeasements.

Quickly rollout new fulfillment offerings

Optimize your order fulfillment and get your customers their orders how and when they want it.

Provide customers with a seamless experience

Quickly and easily access new features you need to enhance your CX across all channels

Extend the platform

Configure and extend the platform to fit your unique use cases using pre-built components and Software Development Kits (SDKs).

Trusted by these great brands

7 creasons to use a Best in Class Order Management System cover

7 Reasons to use a Best in Class Order Management System

Provide a customer-centric order management experience. Check out our eBook.

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See it in action

A better customer experience starts with the right Distributed Order Management System.

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