The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

Craft a better CX and close the gap between demand and revenue

Shoppers expect to be able to buy when and where they want—and their preferences are evolving fast. Meanwhile, orders are being fulfilled from more locations than ever, increasing the complexity of order fulfillment.

A good—or bad—customer experience affects brand loyalty. But did you know your OMS directly affects CX?

A better experience starts before the buy button on the Product Details Page (PDP): with the display of accurate, real-time inventory information, shipping options and delivery estimates.

Sell more. Increase profits. And improve CX. Achieve all this—and more—with the right OMS.

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