The Forrester Wave™: Order Management Systems, Q2 2023

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Reduce Order Cancellations – Optimize Shipping Costs – Easily Integrate with commercetools

Today’s consumers demand seamless shopping experiences, fast and accurate delivery, and easy returns. And importantly, they expect that when you tell them an item is in stock—whether online or in a store—it is.

Hobby Lobby needs a flexible order management system. One that allows you to:

  • Display accurate inventory availability on the PDP in order to reduce order cancellations
  • Optimize order fulfillment and orchestration to minimize shipping costs
  • Show your customers what is available in each store
  • Provide your customers with a better overall in-store experience

Learn how brands like Emma – The Sleep Company and Kingfisher have integrated Fluent Order Management and commercetools in their tech stack.



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