The Forrester Wave™: Order Management Systems, Q2 2023

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PODCAST

Revolutionizing Retail: A Deep Dive into AI

Episode 15 | 34 mins

GUEST:
Venky Shankar, Chair of the Advisory Council at the Marketing Accountability Standards Board

What does the future of retail look like in the world of AI?

Dr. Venky Shankar, Chair of the Advisory Council at the Marketing Accountability Standards Board, is here to help us understand. This conversation delves into the latest trends and technologies shaping the retail industry, including personalized shopping experiences, augmented reality, and generative AI. Dr. Shankar also highlights the ethical concerns surrounding the use of customer data and algorithms in retail, and the need for regulations to ensure responsible and smart marketing practices.

Join us as we discuss:

  • What the potential impact of AI on retail and marketing is, and how businesses can take advantage of it
  • How generative AI works, and what ethical considerations should be taken into account when using it for retail and marketing purposes
  • Where regulations on data privacy and tracking have been implemented, and what impact they have had on the industry

More episodes

Meet the host

Jamie Cairns is the Chief Strategy Officer at Fluent Commerce. He is responsible for the vision on how the company sets the global standard in inventory and order management.

Jamie, a 20+ year industry veteran, has worked with start-up scale businesses like TimesTen and Arantech and global software organizations such as Tektronix, Oracle, and now Fluent Commerce.

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