The Forrester Wave™: Order Management Systems, Q2 2023

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People-First Retail: Why Being Human Wins

Episode 16 | 28 mins

Bob Phibbs, CEO of The Retail Doctor

Retail is all about people. And if you want your organization to succeed, you better be, too.

In this episode, Bob Phibbs, CEO of The Retail Doctor, shares why there is no brand stronger than human—and how you can win by putting humanity at the center of yours.

Join us as we discuss:

  • How to treat your customers well and embrace acting human
  • The importance of developing your employees and helping them grow
  • Why discovery is necessary for retail success

More episodes

Meet the host

Jamie Cairns is the Chief Strategy Officer at Fluent Commerce. He is responsible for the vision on how the company sets the global standard in inventory and order management.

Jamie, a 20+ year industry veteran, has worked with start-up scale businesses like TimesTen and Arantech and global software organizations such as Tektronix, Oracle, and now Fluent Commerce.


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