The Forrester Wave™: Order Management Systems, Q2 2023

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How the Pandemic Broke Retail Forever

Episode 13 | 27 mins

Rob Hango-Zada, Co-Founder and Joint CEO at Shippit

Retail continues to see accelerated development and change as systems and purchasing have shifted heavily toward ecommerce. But while shopping from home can offer convenience for consumers, it also introduces several new challenges.

According to this week’s guest, Rob Hango-Zada, Co-Founder and Joint CEO at Shippit, the pandemic spurred much of the rapid change that would forever change retail. As an expert in delivery, Rob shares data-backed insight into the current state and challenges of e-comm and what’s to come in the world of retail.

Join us as we discuss:

  • How the pandemic broke retail forever
  • Efficiency and inefficiency in ecommerce
  • The rise of CX orientation and how to utilize it for success

More episodes

Meet the host

Jamie Cairns is the Chief Strategy Officer at Fluent Commerce. He is responsible for the vision on how the company sets the global standard in inventory and order management.

Jamie, a 20+ year industry veteran, has worked with start-up scale businesses like TimesTen and Arantech and global software organizations such as Tektronix, Oracle, and now Fluent Commerce.


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