The Forrester Wave™: Order Management Systems, Q2 2023

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PODCAST

Future-Proofing Retail Marketplaces: Designing for the Industry Challenges

Episode 23 | 25 mins

GUEST:
Radha Gopalakrishnan, Chief Technology Officer at Litmus7

In the realm of retail, providing an outstanding customer experience goes beyond building loyalty—it’s a catalyst for boosting your revenue streams.

In this episode, Radha Gopalakrishnan, CTO at Litmus7 Consulting, breaks down the key aspects of implementing a marketplace strategy and how combining it with retail digital engineering can provide retail maximization solutions while enhancing customer experience.

Join us as we discuss:

  • The need for retailers to adapt to the rise of online marketplaces
  • How a holistic shopping experience sparks demand for complementary items and services
  • The importance of forging strong partnerships to create high-quality online marketplaces that resonate with customers

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Meet the host

Jamie Cairns is the Chief Strategy Officer at Fluent Commerce. He is responsible for the vision on how the company sets the global standard in inventory and order management.

Jamie, a 20+ year industry veteran, has worked with start-up scale businesses like TimesTen and Arantech and global software organizations such as Tektronix, Oracle, and now Fluent Commerce.

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