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Beyond ERP: Why You Need an OMS in Your Toolkit

Episode 14 | 33 mins

Leo Muid, Global OMS Lead & Director in Digital Customer Experience at Capgemini

When your only tool is a hammer, every problem looks like a nail… Everyone knows that, right? Well, everyone who insists that their ERP system can do it all may have missed the memo.

In this episode, we speak with Leo Muid, Global OMS Lead & Director in Digital Customer Experience at Capgemini, about why ERP die-hards limit themselves by not expanding their capabilities with an order management system (OMS).

Leo covers:

  • The benefits of incorporating an OMS into your business
  • The difference between offer and promise systems
  • The customer-led approach to implementation

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Meet the host

Jamie is responsible for how Fluent Commerce “sets the global standard in inventory and order management”. This mission covers every facet of the business but is primarily focused on Go To Market, Product and Financials. Over the past 7 years at Fluent Commerce he has led Sales, opened up new markets and established the Channel & Alliances function.

He is regularly interviewed, hosts webinars and live events as well as this podcast. Jamie has spent the last 20+ years collaborating with partners to take new solutions into new markets, within start-up scale businesses like TimesTen and Arantech and global software organizations such as Tektronix and Oracle, where he was responsible for the Retail Solutions portfolio immediately prior to joining Fluent Commerce.


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