The Forrester Wave™: Order Management Systems, Q2 2023

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Luxury Italian shoemaker Santoni steps toward bright online future with Fluent Order Management

Fluent Commerce wins contract to deliver new Order Management System for Italian luxury shoemaker Santoni.

London and New York: April 20 2022: Luxury Italian shoemaker Santoni has chosen Fluent Commerce’s distributed Order Management System (OMS) to enhance its online and in-store customer experience.

Founded in 1975 by Andrea and Rosa Santoni, the company began as a small family business selling only classic buckle and lace-up shoes, but has since grown into a global brand selling luxury leather shoes, handbags and apparel in Europe, Asia and the United States.

Fluent Commerce will implement new fulfillment options for Santoni customers including Click & Collect, Ship from Store and being able to buy online and return in store.

Francesco del Bosco, Chief Innovation Officer at Santoni, said: “It is critical for us to ensure that our customer experience lives up to our brand, which stands for discreet luxury and quality without compromise.”

Fluent Commerce stood out to us as a vendor with a strong track record of working with leading luxury brands. We look forward to working with them and their partners to optimise our omnichannel strategy and ultimately enhance our customer experience.

In 2021, Santoni unveiled an innovative strategy in China with the launch of a store on Tmall, Alibaba Group’s B2C platform. The company operates flagship stores in key international cities, including Milan, Paris, London and New York. The U.S. market currently accounts for 15 percent of the brand’s business.

Santoni, which employs 700 people globally, will roll out Fluent Order Management in Italy and the United States. The platform will support Santoni’s warehouse operations in each respective region and approximately 20 Points of Sale.

Graham Jackson, CEO at Fluent Commerce, said: “Santoni has an enviable history for quality craftsmanship. We look forward to implement a distributed OMS which complements and enhances their reputation for producing luxury products, and delivers a contemporary, flexible shopping experience for their customers.”


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