The Forrester Wave™: Order Management Systems, Q2 2023

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Fluent Commerce appointed by Kingfisher to enhance online sales experience

London, November 29, 2022: Fluent Commerce, the cloud software company, has been appointed by Kingfisher, the international home improvement company, to deploy its Order Management System (OMS) which will support the Group’s online retail business and enhance customer experience.

Fluent Commerce’s solution offers unprecedented flexibility, and enables a centralised view of inventory across locations, enabling Kingfisher to operate seamlessly across its multiple markets and banners. The OMS solution, which will first be rolled out at B&Q, the UK’s most recognisable and trusted home improvement retailer, will allow for greater flexibility in response to changing circumstances or customer demands.

With Fluent Commerce’s API-led flexible architecture, the company can quickly make incremental functional changes without any service disruption. Furthermore, Kingfisher and B&Q can now provide consistent product availability to employees and customers for improved order fulfilment, fewer cancelled orders and fewer customer support calls.

Integrating the new platform with B&Q’s existing architecture is being led by Valtech in close
collaboration with Kingfisher Group, rolled out first in the UK. The team used an innovative approach
to deploy Fluent Commerce into the live environment with no downtime or impact to customers,
enabling Kingfisher and B&Q to focus on delivering early business value, and continuously improve their ecommerce experience.

Sienne Veit, Group Digital Product and Platform Director at Kingfisher, said: “At Kingfisher, we’re focused on improving the online experience for our customers and are continuously looking for innovative ways to make sure shopping with us is quick and easy. By deploying Fluent Order Management, we will be able to have a consistent view of our inventory meaning we can be much more agile in response to our customers’ needs.

Chris Daplyn, Managing Director at Valtech, comments: “We are thrilled to be working in close partnership with Fluent Commerce to support Kingfisher in transforming the way they view inventory and fulfil orders. This new capability, which will firstly roll out at B&Q, will improve eCommerce experience, delivering tangible business value and, importantly, providing a large sustainability improvement as well.

Rob Shaw, SVP Global Sales at Fluent Commerce, says: “B&Q and Kingfisher are major brands in the home improvement sector so naturally we are very excited to help them accelerate their order fulfilment strategy. We believe that our solution will provide them with the real time inventory visibility and flexibility that they’re looking for.

About Kingfisher

Kingfisher plc is an international home improvement company with approximately 1,500 stores, supported by a team of over 80,000 colleagues. We operate in eight countries across Europe under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş. The company offers home improvement products and services to consumers and trade professionals who shop in their stores and via our e-commerce channels. At Kingfisher, their purpose is to help make better homes accessible for everyone.

About Valtech

Valtech is a global company focused on business transformation powered by digital innovation. Valtech enables change by combining experience design, business consulting, technology engineering and marketing execution.

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