The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

LUXURY BRANDS

Get full control over your customer experience

Craft every detail of your order management CX

  • Improve inventory visibility and accuracy
  • Tailor the fulfillment experience
  • Manage pre-orders and backorders
  • Manage returns
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Get it done all in one place

Get accurate inventory visibility

Track inventory across all your systems and locations in near real-time so you can prevent overselling and underselling.

Optimize Order Routing

Use advanced sourcing logic to ensure you ship from the best location every time and manage order consolidation and split shipments.

Manage pre-orders and backorders

Track future stock arrival dates and configure workflows so you can accept pre-orders and backorders.

Improve In-Store Pick and Pack

Configure the in-store UX to fit your pick and pack strategy so you can optimize store fulfillment.

Manage Virtual Inventory pools

Segment stock virtually to get full control over what you sell in each channel, market or region.

Extend the Platform

Configure and extend the platform to fit your unique use cases using pre-built components and Software Development Kits (SDKs).

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Trusted by these great brands

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

See it in action

When you have more control over every step in the fulfillment process you can craft the amazing experiences your customers expect

Request Demo
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