Get full control over your customer experience
Craft every detail of your order management CX
Improve inventory visibility and accuracy
Tailor the fulfillment experience
Manage pre-orders and backorders
A team of experts supporting a successful customer experience
The flexibility provided by Fluent Order Management, combined with the ability to infinitely customize order management rules, were key selection criteria for us. After only 4 months of implementation, the solution has been able to provide a customer experience that meets the exacting standards of our clientele. Fluent Order Management provides us with real time inventory visibility. Very soon we were able to observe an increase in online sales by around 20%.
Rajesh Shanmugasundaram, Chief Technology Officer, Breitling
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Advanced Sourcing Strategies
Go deeper into how you can optimize order routing. Check out our
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Get support for your project
Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.
Chief Marketing Officer
Head of Ecommerce
Head of Logistics / Distribution
Head of Customer Service
Head of Store Ops
The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.
effort and cost
A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.
Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.
Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.
Reduce canceled orders and customer disappointment.
Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.
Reduce out of stocks
and canceled orders
Keep inventory in sync in near real time to reduce customer disappointment.
Roll out new
Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.
Show customers an accurate view of what’s in stock and how and when they can get it.
Keep inventory in sync in near real time to increase your on-time in full delivery rate.
Optimize fulfillment logic to reduce transportation costs.
Use advanced sourcing logic to continually optimize fulfillment operations.
Increased inventory accuracy means less canceled orders and associated support calls.
Empower your team with detailed order status information so they can resolve support calls faster.
With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.
Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.
Pick and pack
Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.
Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.
See it in action
When you have more control over every step in the fulfillment process you can craft the amazing experiences your customers expect
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