The Forrester Wave™: Order Management Systems, Q2 2023

See the Results

MRO / SPARE PARTS DISTRIBUTION

Order management and inventory availability for Distributors

Stop losing sales to poor customer experience and lack of inventory visibility

  • Reduce manual labor
  • Sell more
  • Deliver on time in full
  • Make promises you can keep
  • Stop losing sales to competitors
  • Reduce costs

Are you struggling with:

  • Canceled orders?
  • Too many expedited orders?
  • Incomplete orders?
  • High cost of split shipments and delivery?
  • Customer erosion?
  • Siloed inventory data?
  • Increasing customer expectations?
  • Sales people can’t see what stock you have available where?

If outdated systems and processes are holding you back, a modern order management system can help. Here’s how…

Never lose a sale to a competitor

Get a unified view of inventory

See all inventory across all systems and locations so you can answer customer questions quickly

Increase sales

Build customer trust in your inventory availability so you can sell more

Make promises you can keep, profitably

Provide customers with accurate delivery estimates without having to expedite orders

Optimize multi-line order logistics

Manage order consolidation and cross-docking to reduce costs

Reduce manual processes

Automate manual processes across the oder lifecycle

Get more out of your existing tech

Update your existing tech stack without having to rip and replace

Trusted by these great brands

5 Challenges of B2B Ecommerce Cover

Distributors: 5 Challenges of B2B Ecommerce and how to solve them

Go deeper into how you can optimize order routing. Check out our B2B Ecommerce Challenges eBook to learn how B2B order management software can help.

Download Ebook

Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

See it in action

When you have better inventory visibility you can provide a better customer experience

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