Give your staff a UX they’ll love
with the flexibility to configure and extend it to fit your business
Key Features
Manage pick, pack, ship, pickup and returns from any location
Pick & Pack
Tailor the pick, pack, and pickup process to fit your business.
In-Store Returns
Manage in-store return of online orders.
Store Fulfillment
Make real-time sourcing decisions before the buy button.
Why Fluent Store?
Maximize store staff efficiency
Enable them to pick by order, item, location, category, etc.
Increase sales and offline conversions
Offer CC/BOPIS so customers can get what they need when they need it.
Reduce human errors
With easy to use technology that allows store staff to do more with their time
Retain & train store staff
Empower them with technology that makes their job easier.
Expand into regions at a lower cost
Use store fulfillment so you can just open a store rather than a warehouse when testing a new region.
Prioritize VIP customers
Highlight VIP orders and show staff order expiration time to provide a sense of urgency.
Fluent Store: Manage pick, pack, ship, pickup and returns wherever you store stock
Do you tailor your in-store processes to fit what you need? Or does the limited capabilities of a rigid system dictate it for you? There is no one-size-fits-all approach to store fulfillment. Which means you need a flexible system that can keep up and evolve.
Learn moreGet support for your project
Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.
Innovate
faster
The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.
Reduce maintenance
effort and cost
A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.
Integrate
quickly
Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.
Increase
inventory turns
Optimize sourcing logic to increase turns, and reduce markdowns, split shipments and delivery costs.
Increase
fulfillment efficiency
Get the inventory visibility you need to reduce canceled orders and improve your on time in full (OTIF) rate.
Reduce
customer service costs
Reduce canceled orders and provide detailed order status so you can reduce call volume and resolution time.
Reduce out of stocks
and canceled orders
Keep inventory in sync in near real time to reduce customer disappointment.
Roll out new
offerings faster
Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.
Improve your
customer experience
Show customers an accurate view of what’s in stock and how and when they can get it.
Improve your
fill rate
Keep inventory in sync in near real time to increase your on-time in full delivery rate.
Reduce delivery
costs
Optimize fulfillment logic to reduce transportation costs.
Optimize
fulfillment
Use advanced sourcing logic to continually optimize fulfillment operations.
Reduce call
volumes
Increased inventory accuracy means less canceled orders and associated support calls.
Resolve calls
faster
Empower your team with detailed order status information so they can resolve support calls faster.
Minimize
applications
With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.
Drive store
traffic
Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.
Pick and pack
efficiently
Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.
Manage store
capacity
Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.
LET'S DO THIS
Accelerate Your Order Management
See how Fluent Order Management can help power your growth
Request Demo