Manage orders and returns across all your distribution centers, stores and drop shippers

Automate omnichannel order orchestration

  • Automate orchestration of omnichannel orders across your enterprise to ensure optimal fulfillment
  • Provide customers with accurate delivery dates
  • Automatically route orders to the best location to reduce delivery time or cost
  • Support pre-order and backorder reservations, order splitting, partial shipments and drop shipments so you can increase sales and deliver faster
  • Use predefined business rules to prioritize how orders are fulfilled based on criteria such as:
    • Fastest delivery time
    • Lowest delivery cost
    • Location with highest inventory levels for a particular item
    • Location closest to the customer
Optimized fulfillment concept
Ordered items with shipping method screen

A single place to manage all customer orders

  • Connect all your sales channels (eCommerce, POS, Call Center) for a single view of customer orders
  • Provide customers with order status updates from any channel
  • Enable omnichannel returns
  • Provide a seamless omnichannel customer experience

Fine tune your business with Code-Free Workflows

  • Empower business users to fine-tune fulfillment workflows so they can:
    • Boost margins
    • Quickly adapt as customer preferences change
  • Limit your need for technical resources to operate and modify the system so you can reduce IT costs
Distributed order management workflow concept

More Features & Benefits

Fluent Order Management

Achieve the perfect balance between customer experience and profitability.

Product Availability

Show customers what's in stock at their local store so they're more likely to complete the sale.

Global Inventory

See a real-time view of all your inventory so you can increase what's available to sell.

Store Fulfillment

Use your stores as mini-DCs for 'Click and Collect' and 'Ship from Store' orders.