Digital Complexity in 2023 and Beyond

What Australian retailers can do now to survive changes coming in 2023 and beyond

Due to the pandemic, retailers experienced a once-in-a-generation increase in sales. This exponential growth has since led to a significant increase in business complexity.

We recently surveyed over 400 retailers in the US, UK, Germany, France, and Australia. We asked how they are preparing for 2023 and beyond. As it turns out, Australia has some unique challenges to retailers elsewhere!

In this webinar we speak to Brian Walker, CEO of The Retail Doctor Group, to discuss the survey findings, what it means for Australian retailers, and what they can do today to be ready for business tomorrow. 

Key points being discussed:  

  • The drivers of digital complexity 
  • How can retailers and brands manage this increasing complexity, both flexibly and quickly? 
  • The capabilities retailers and brands need to build now to future-proof their business 
  • Quick wins that retailers can put in place today to address complexity head-on

About Brian Walker

Internationally renowned retail expert and professional speaker Brian Walker, known by many as ‘The Retail Doctor’, is CEO and founder of leading retail consultancy Retail Doctor Group. They are the Australian elected representative member of Ebeltoft Group, a global alliance of retail experts. Since founding Retail Doctor Group in 2005, Brian has consulted to and advised over 800 retailers, FMCG and franchise businesses, both nationally and internationally.

Brian has been awarded the International Retail Leadership Award and was listed in Vend’s Top 50 Global Retail Influencers.

Drawing on his many years of experience in retail senior management and consulting with leading retailers such as The Athletes Foot, Optus, Westfield, National Australia Bank, and Woolworths, Brian Walker has become Australia’s most sought-after retail expert, speaker, and media commentator on all aspects of retail.

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