“To meet today’s consumer shopping demands, many retailers have to increase fulfillment complexity in order to improve consumer experience.” The applications that DOM systems replace include an ERP (22%) and a home-grown order management system (34%).
Gartner® research has found that “DOM systems are most appropriate for retailers that are facing growing levels of operational fulfillment complexity that cannot be adequately managed by existing systems.”
Key findings include:
Find out the best practices for selecting retail Distributed Order Management Systems with complimentary access to this latest report from Gartner®.
Gartner, Best Practices for Selecting Retail Distributed Order Management Systems, Tom Enright, 15 March 22
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