Gartner® Report

Market Guide for Retail Distributed Order Management Systems

The 2022 Gartner® Report: Market Guide for Retail Distributed Order Management Systems has found that “retailers expanding their order fulfillment offerings to consumers face increased complexity in fulfilling those orders, fueling investments in distributed order management systems (DOMs).”

Why DOM?

  • “In order to optimize their order fulfillment operations, retailers strive to utilize all available inventory within their own distribution centers and store networks”
  • Access to all inventory “allows retailers to offer to their consumers an increasingly expansive choice of order collection and delivery services at different fulfillment speeds”

Gartner® analyzed 20 vendors based on functionality, industry sector and existing client base. The vendors recognized in this report also:

  • Demonstrate increased focus on the importance of DOM
  • Have adjusted or expanded their target market focus, either by sector, company size and/or geography

The Gartner® Market Guide for Retail Distributed Order Management Systems is available for a limited time. Get your complimentary copy.


Gartner, Market Guide for Retail Distributed Order Management Systems, Tom Enright, 21 December 2022.

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