Ecommerce CX: The impact of poor operations and orchestration
Customers are more discerning than ever—and retailers frequently fail to meet their expectations.
The impact of a poor operational system extends beyond the business, and to the customer—ultimately impacting CX.
Watch the on-demand webinar to hear Forrester principal analyst Emily Pfeiffer, and Jamie Cairns, Chief Strategy Officer at Fluent Commerce, discuss:
- How poor operations and orchestration can negatively affect CX
- What digital business leaders should focus on in the year ahead
- How you can leverage operations and orchestration—including accurate online product availability—to create an outstanding digital experience for your customers
Complete the form for on-demand access.
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