Per Gartner®, “Retail digitalization trends have accelerated, challenging retailers to adopt innovations in customer processes, services and experiences, while at the same time working to optimize costs. Retail CIOs can leverage this Hype Cycle to cut through market hype and identify transformative technologies that drive business results.”
This report is no longer available, but you may be interested in the Gartner Report: Best Practices for Selecting Retail Distributed Order Management Systems.