Kingfisher PLC is an international home improvement company with over 1,500 stores in eight countries across Europe. Their retail banners include B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş.
In 2021, Kingfisher PLC reported 158% YoY growth in web sales alone. But with the growth came complexity across their networks.
McKinsey consulting firm states – offering a compelling omnichannel experience is no longer a luxury but a requirement for survival. So Kingfisher PLC embarked on a digital innovation journey.
Kingfisher PLC is now more agile and “embracing e-commerce and data” to provide the best experience for their customers.
Find out more about the role of Fluent Order Management in this innovation journey. Hear first-hand from JJ Van Oosten, Former Chief Digital and Technology Officer, Kingfisher PLC.
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