At Woolrich, distribution and fulfillment operated in isolation. A third party handled home delivery. An outside supplier managed returns. And marketplaces were not supported.

Moreover, the brand really wanted to take the next step in its digital transformation by offering new omnichannel services to their customers.

Together with Accenture, Woolrich implemented Fluent Order Management.
Find out how order management and returns process for the whole of Europe was deployed in just 4 months.

Are you ready to take your customer experience to the next level?

Download the full case study to learn how.