Optimize order routing and reduce the cost to serve
Ship from the right location, every time.
Reduce delivery costs
Ship from the location closest to the customer, or the location with the lowest shipping costs
Optimize sourcing and allocation
Ship from locations with, for example, low sell through rates or high markdowns, to reduce discounting.
Fulfill from DCs, Stores, 3PLs and DSVs
Route orders to the most cost-effective location, including Distribution Centers (DCs), Stores, 3PLs, and Drop Ship Vendors (DSVs)
Turn stock locations ‘on’ or ‘off’
Quickly include or exclude stock locations from what’s Available to Promise online.
Update business rules faster
Make changes to fulfillment logic without the need for IT support.
Manage customer orders
View detailed order status, edit in-flight orders, and manage appeasements and returns
Automate Everything
Process orders faster
Manage exceptions
Automatically re-route short picks and trigger an update to the customer, if necessary.
Transfer stock
Trigger stock transfers when orders need to be consolidated at a DC or store.
Split shipments
Configure rules to manage how many times an order can be split.
Returns
Configure rules to manage the returns process, including quality checks, and reverse logistics.
Manage manual processes
Trigger alerts for manual steps in your order workflow, like fraud checks.
Manage orders across systems
Trigger events in other systems, like customer notifications or alerts.
Extend the data model
Use custom attributes to track all your key data
Order attributes
Use custom order attributes to track additional details like your eCommerce system’s reference number or whether the order includes value added services
Location attributes
Add custom location attributes that can be used in your fulfillment logic (e.g., ability to ship bulky/fragile items, curbside availability), or store reference numbers used in other systems
Get support for your project
Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.
Innovate
faster
The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.
Reduce maintenance
effort and cost
A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.
Integrate
quickly
Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.
Increase brand
trust
Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.
Boost your
NPS
Reduce canceled orders and customer disappointment.
Increase your
ROAS
Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.
Reduce out of stocks
and canceled orders
Keep inventory in sync in near real time to reduce customer disappointment.
Roll out new
offerings faster
Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.
Improve your
customer experience
Show customers an accurate view of what’s in stock and how and when they can get it.
Improve your
fill rate
Keep inventory in sync in near real time to increase your on-time in full delivery rate.
Reduce delivery
costs
Optimize fulfillment logic to reduce transportation costs.
Optimize
fulfillment
Use advanced sourcing logic to continually optimize fulfillment operations.
Reduce call
volumes
Increased inventory accuracy means less canceled orders and associated support calls.
Resolve calls
faster
Empower your team with detailed order status information so they can resolve support calls faster.
Minimize
applications
With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.
Drive store
traffic
Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.
Pick and pack
efficiently
Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.
Manage store
capacity
Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.
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