MediaWorld is part of the MediaMarktSaturn Retail Group. With over 1,000 stores across 11 countries, they are the leading consumer electronics retailer in Europe.

MediaWorld launched a digital transformation program for several reasons. To manage increased order volumes, optimize fulfillment processes, and improve the customer experience.

Hear first hand, from Igor Castellini, Chief Information Officer at MediaWorld, about:

• How MediaWorld identified the need for an OMS solution.
• What their requirements were. Why MACH?
• The deployment approach.
• How the brand achieved its highest NPS score today.
• How MediaWorld adopted digital transformation to enhance customer experience. And the results so far.

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