DIY RETAILERS & MERCHANTS

Inventory Availability & Order Management for Digital Commerce

Real world customer results

  • 10M+ in saved sales from reduced canceled orders
  • 3.1M contact center cost savings (from reduced canceled orders)
  • Show 24 delivery and pickup promises in 500ms
  • 4% increase in On Time In Full (OTIF) rate

Get it done, all in one place

Show accurate inventory availability at scale

Give customers an accurate view of inventory across all locations in near-real time so they know what they can get and where

Show quantity available

Show customers how many units you have in stock so they’ll know if you have the quantity they need

Support non-standard SKUs

Manage product bundles, non-physical inventory (e.g., services, digital gift cards, etc.)

Provide accurate delivery estimates

Show customers accurate delivery and pick-up promises based on live sourcing decisions before the order is placed

Support a mix of pickup and delivery on a single order

Let customers choose how they want to receive their order, including multiple delivery addresses per order

Optimize fulfillment

Use advanced sourcing logic to ensure you ship from the best location every time, manage order consolidation, split shipments, and support unique fulfillment processes based on product attributes (e.g., bulky, hazardous, etc.)

Offer add-on services by SKU

Connect to service providers or offer services from your team for assembly or fixes needed alongside items ordered

Manage complex orders

Create workflows for large orders and made-to-order SKUs

Inventory Availability and Profitable Order Management

The DIY market is complex. Customer expectations and needs are unlike any other industry. Learn how you can deliver from the most profitable location every time, increase revenue, and improve the customer experience with one solution.

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Get support for your project

Need to build a business case? Or drive multi-department funding?
Here are some key stakeholders to help you.

Innovate
faster

The micro frontend architecture, and rules-based workflows let teams work in parallel so you can deliver business value faster.

Reduce maintenance
effort and cost

A cloud-native microservices architecture lets you maintain less, innovate quickly, and reduce your total cost of ownership.

Integrate
quickly

Support for multiple API patterns (REST, GraphQL, Webhooks, synchronous, asynchronous, etc.) provides the flexibility you need to integrate faster.

Increase brand
trust

Get accurate inventory to help reduce out of stocks, and increase trust in your stock availability.

Boost your
NPS

Reduce canceled orders and customer disappointment.

Increase your
ROAS

Integrate accurate inventory with your ad platform to reduce wasted spend on ads for products that aren’t in stock.

Reduce out of stocks
and canceled orders

Keep inventory in sync in near real time to reduce customer disappointment.

Roll out new
offerings faster

Add new digital channels, new fulfillment offerings, more fulfillment locations, or expand to new regions… faster.

Improve your
customer experience

Show customers an accurate view of what’s in stock and how and when they can get it.

Improve your
fill rate

Keep inventory in sync in near real time to increase your on-time in full delivery rate.

Reduce delivery
costs

Optimize fulfillment logic to reduce transportation costs.

Optimize
fulfillment

Use advanced sourcing logic to continually optimize fulfillment operations.

Reduce call
volumes

Increased inventory accuracy means less canceled orders and associated support calls.

Resolve calls
faster

Empower your team with detailed order status information so they can resolve support calls faster.

Minimize
applications

With headless integration (optional) your team can manage orders from within your existing systems to reduce training and call resolution time.

Drive store
traffic

Show customers what’s in stock, and provide the online order pickup options that increase store visits and revenue.

Pick and pack
efficiently

Craft the pick and pack strategy that best fits your store footprint, and reduce printing needs.

Manage store
capacity

Control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

See it in action

When you have better inventory visibility, you can provide a better customer experience

Request Demo
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