Customers, Partners and Service Providers: In connection with our provision and administration of the Products, or if you are a partner of or service provider to Fluent Commerce, it is necessary for us to collect Personal Data such as name, e-mail, phone number, address, usernames, physical address, and other information such as billing and payment information. We may request this Personal Data from you or you may give us this Personal Data when you engage with us as representatives of our customers, partners or service providers.
Employees and Contractors: If you are working for us, please contact your local People representative directly for more information on how we handle your Personal Data in that context.
How your Personal Data may be collected: We collect Personal Data directly from you either online via our website or using other technologies such as e-mail or phones, or in person at events or at business meetings. We may also collect your Personal Data indirectly via publicly or other third party sources such as LinkedIn, ZoomInfo and Lusha, from your organisation or its website, from media and publications, and from third parties such as partners (including referral partners), and Personal Data collected in this way is limited to name, e-mail addresses, phone numbers, employer, job title and social media handles.
We use the collected Personal Data for the following purposes:
Depending on the purpose and related processing activity, we rely on the following lawful basis under GDPR and UK GDPR for processing your Personal Data:
Storage: We store your Personal Data in physical and electronic records either at our premises or in our service provider systems where processing and storage is typically in the cloud.
Location, transfer and security : Depending on the nature of your interaction with us and the service provider systems used for processing and storage, your Personal Data may be transferred to and maintained on systems located outside of your country, where the data protection laws may differ from those of your country. We will take all steps reasonably necessary to ensure that your data is treated securely, and transfers are performed in accordance with privacy laws applicable to your Personal Data.
We may disclose your Personal Data to service providers who provide us with services and/or systems to support our business and Products, including in connection with activities such as: customer/partner/service provider relationship management, finance, legal, operations, marketing, security, support and maintenance, and website management. We may also disclose your Personal Data to our Affiliates. We may also share your Personal Data with partners on an opt-in case-by-case basis only when running specific marketing campaigns.
If required by law: Under certain circumstances, we may be required to disclose your Personal Data by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We may disclose your Personal Data in the good faith belief that such action is necessary, to comply with a legal obligation, to protect and defend our rights or property, to prevent or investigate possible wrongdoing in connection with the Products or Website, to protect the personal safety of users of the Products, Website or the public, or to protect against legal liability.
You can contact us at any time to request access or correction of your Personal Data or to unsubscribe from receiving marketing materials. Under certain privacy laws e.g. GDPR and UK GDPR, you may have other rights, including: 1) the right to have your Personal Data deleted; 2) the right to object to our processing of your Personal Data; 3) the right to request that we restrict the processing of your personal information; 4) the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format; 5) the right to withdraw consent at any time where we relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests and we may ask for more information in order to locate your Personal Data.
You have the right to complain to your local data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.
Our Products and Website are not intended for use by any individual acting in a domestic capacity or any children. Our offerings are B2B offerings. We do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.