Optimizing the Returns Process to Meet Customer Expectations

Webinar: Optimizing the Returns Process to Meet Customer Expectations

Globally, 69% of shoppers say it is important that they can return their online order to your physical store*. Are you prepared to meet those expectations?

Tune into this on-demand webinar to hear Fluent Commerce and Grid Dynamics discuss:

  • What you can do in order to meet customer expectations for a seamless returns process
  • The role of an order management system (OMS) when it comes to returns
  • How to structure your OMS to offer the most flexibility to your customers

Complete the form for on-demand access.

 

*Based on a September 2022 Fluent Commerce survey

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