The Forrester Wave™: Order Management Systems, Q2 2023

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Innovate, Communicate, Cultivate: A Blueprint for Retail Success in 2024

Episode 27 | 27 mins

Louise Lally, Managing Director at Louise Lally Training Academy

Louise Lally headshot

Adapting to new retail tools isn’t just a tech integration challenge—it’s a people challenge. But how do you create a strategy that embraces change while putting people at the center?

In this episode, Louise Lally, Managing Director of the Louise Lally Training Academy, shares the pivotal role of communication and culture in successfully integrating innovative retail tools into businesses through a people-first approach.

She also discusses:

  • The impact of culture on staff retention and engagement
  • Current trends in 2024 in the retail industry
  • How embedding business values can propel growth inside and outside the company

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Meet the host

Jamie Cairns is the Chief Strategy Officer at Fluent Commerce. He is responsible for the vision on how the company sets the global standard in inventory and order management.

Jamie, a 20+ year industry veteran, has worked with start-up scale businesses like TimesTen and Arantech and global software organizations such as Tektronix, Oracle, and now Fluent Commerce.


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