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DIY Retail: Navigating Challenges in Fulfillment and Customer Experience

Jamie Cairns Host 26 min listen

Myles Bunbury

Guest Myles Bunbury Vice President of Consumer Solutions at Intellias

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In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias, about the challenges DIY retailers face today.

DIY customers expect fast delivery—and a larger selection of products than ever. Some store locations are transitioning to warehouses to keep up with demand. In all of this, retailers need to know exactly what’s in stock so customers can get what they need, especially in the midst of projects. We also cover:

  • The rise of Retail 5.0—creating a connected, customer-centered shopping experience across multiple devices and channels
  • The importance of data-driven shopping experiences
  • The evolution of “communities of dreams,” and how this concept changes how consumers approach home improvement

Tune in to find out how retailers need to adapt and how technology is the key to success in today’s DIY world.

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Episode 36 AI, OMS, and the Future of Supply Chain In this episode, Jamie speaks with Kevin Bube, Vice President, Technology at enVista, about how companies are rethinking digital transformation with a more agile, strategy-first mindset.… Episode 34 Growing Smart (and Fast) in Retail In this episode, we are joined by Patrick Lagace, Senior Director of Information Technology at Psycho Bunny. With three decades of experience in the retail industry, he has been instrumental in driving digital transformation at his company. Episode 33 How AI and IoT are Reshaping Retail AI, digital innovation, and data-driven insights have changed how the retail operates after the pandemic. And with any transformation, adaptation must follow.

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Customer story How they stopped guessing One retailer, one promise date, and the inventory maths behind it. Resources Is your legacy OMS hurting your legacy? The questions worth asking before you replace anything. Partners Who implements this The people who have done it before, and where they work.