The Forrester Wave™: Order Management Systems, Q2 2023

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Fluent Commerce appoints Chad Hooker as VP for North America

Austin, Texas, United States, 3rd November 2020: Fluent Commerce, the global distributed order management platform has today announced the appointment of Chad Hooker as VP North America with a focus on growing the Channel & Alliances ecosystem in the region. Chad was previously Director of Alliances for the Americas at Elastic Path, a pioneer and leader in Headless Commerce.

Chad says he is excited about the opportunity to join the Fluent Commerce team: “I’ve been really impressed by Fluent Commerce, from the experience of the leadership team to the features and benefits of the software. With more than 80% of customers intending to increase their use of alternative fulfillment options, now is the time for retailers to optimize order fulfillment. That is what Fluent is all about and I’m excited to continue the great work already done with existing clients and partners in North America.”

Prior to his role at Elastic Path, Chad was the VP for Worldwide Commerce Solutions at Lightwell Inc, specialists in Order Management and Supply Chain Management where he led a global team serving B2C, B2B, and Government clients in the US and Europe.

Other roles have included Managing Principal at IBM and a Group Account Director at Accenture Interactive.

Fluent Commerce raised $33 million in August 2019 led by US growth equity firm Arrowroot Capital. The company has used the funds to grow its global footprint in the past 12 months, hiring a number of senior roles in Europe and in the United States. Customers in the U.S. include a global video games company, fashion giant Modcloth and Smith Optics, the world leader in the production of ski goggles, helmets, sunglasses and prescription frames.

“Chad is an ecommerce veteran and his experience in the U.S. will help drive our growth in this market in 2021,” says Graham Jackson, Chief Executive Officer at Fluent Commerce. “The COVID-19 pandemic has accelerated the requirement for retailers to adapt quickly to new environments, whether it’s being able to ship from store or turn on Click & Collect. Fluent Commerce has helped many retailers to not only survive, but thrive through this global pandemic and with Chad on board, we look forward to helping many more of these retailers in the United States.”

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